How would you rate your listening skills? Listening to your clients — truly listening to what they are trying to tell you — is an important way to increase customer satisfaction and to help prevent misunderstandings, including those that can... (Read More)

Have you heard of the 80/20 rule for social media marketing? If you're using social media for business purposes, it's one way to help you decide which types of content to post. If you follow this rule, 80% of what you post should be informative or... (Read More)

Identity theft is a fast-growing type of crime. One third of U.S. adults have been a victim, with a new case every two seconds. Here are some simple yet effective ways to help prevent someone from stealing your personal information. Carry as... (Read More)

Does your agency have a quality and mobile-friendly online presence with clear online branding? It all starts with a great website. Many times the skeleton of a website — or a semi-functional site — is built and owners then move on to more... (Read More)

Cyber attacks are becoming increasingly common. They can affect both small and large businesses. And many times, criminals gain access to a company's computer network by the careless action of a company's employee or employees. That's why it's so... (Read More)

Gym memberships. Yoga classes. Weight loss competitions. Healthy snacks. Support groups for smokers wanting to quit. Fun runs. If you're looking for ways to increase employee productivity and create a more health-minded culture within your... (Read More)

If you’re an insurance agent, you’re not just selling policies, you’re running a business. And like many small business owners, “clocking out” often feels like a foreign concept. Late nights at the office, weekends spent catching up on... (Read More)

Gym memberships. Yoga classes. Weight-loss competitions. Healthy snacks in the break room. Support groups for employees trying to quit smoking. Company-sponsored fun runs or walking challenges. At first glance, these initiatives might seem like... (Read More)

A good agent doesn't just sell insurance, they sell a better experience for their clients. Clients don't want to feel like they're just a number. If they deal with an insurance agent that causes them to feel this way, they're likely to find someone... (Read More)