It takes time to adjust to a new position at work, especially if you’re taking on a new management role. It might feel like you're grasping at straws to lead your team, but you're not alone – many new managers feel overwhelmed. Below, we've... (Read More)

There’s a lot of room for improvement when it comes to educating employees about cybersecurity. Case in point: the cybersecurity awareness training firm KnowBe4's State of Privacy and Security Awareness Report. This report details the state of... (Read More)

Finding great employees for your insurance agency can be challenging. That's why interviewing job applicants is such a critical step in the hiring process. Talking to an applicant in person and observing how they answer your questions can help you... (Read More)

A good agent doesn't just sell insurance, they sell a better experience for their clients. Clients don't want to feel like they're just a number. If they deal with an insurance agent that causes them to feel this way, they're likely to find someone... (Read More)

Participating in business development activities is rarely a default behavior. Sure, it's incredibly important, but typically only occurs when the sales pipeline starts running empty. Instead of going into sales calls completely cold, why not use... (Read More)

In order to stay relevant and keep your best clients happy, it’s important to continuously optimize and update your customer service strategies. Ideally, these strategies will not only boost retention but also increase trust and loyalty. Here are... (Read More)

Even though we're born to be social, many of us don't know how to build a large network of business associates and friends. We often limit ourselves to second-degree connections. If you're not familiar with the concept, according to one popular... (Read More)

Customer service is part of the business, but no one ever said it's easy. While it can be easy to slip up and say something that you shouldn't, it's crucial that you take steps to avoid certain phrases, in particular. Keep reading to learn what they... (Read More)

When you call a meeting, do your employees groan and complain about it being a waste of their time? Replacing stale, monotonous meetings with ones that generate engagement, buy-in, alignment, and accountability will lead you to achieve greater... (Read More)