In order to stay relevant and keep your best clients happy, it’s important to continuously optimize and update your customer service strategies. Ideally, these strategies will not only boost retention but also increase trust and loyalty. Here are... (Read More)

Even though we're born to be social, many of us don't know how to build a large network of business associates and friends. We often limit ourselves to second-degree connections. If you're not familiar with the concept, according to one popular... (Read More)

Customer service is part of the business, but no one ever said it's easy. While it can be easy to slip up and say something that you shouldn't, it's crucial that you take steps to avoid certain phrases, in particular. Keep reading to learn what they... (Read More)

When you call a meeting, do your employees groan and complain about it being a waste of their time? Replacing stale, monotonous meetings with ones that generate engagement, buy-in, alignment, and accountability will lead you to achieve greater... (Read More)

As an insurance agent, you're essentially a small businesses owner and small businesses owners generally don't know what relaxing is. It's a lot of late nights at the office and hours of tireless hard work. If your business has plateaued, however... (Read More)

Do you believe that your skills, intelligence and abilities can be developed over time? Or do you believe that your talents are mostly fixed, meaning that if you're not really good at something now, you probably won't ever be great at it? These... (Read More)

Most businesses know Facebook is constantly tweaking its algorithm. This presents a challenge to those looking to garner exposure and attract a strong audience. Here are four tips that you might not have heard of to increase your agency's audience... (Read More)

Millennials may get a lot of attention and press, but insurance agencies need to start appealing to a younger cohort or risk becoming out of touch. Consider the fact that Gen Z'ers, born between 1995 and 2012, are beginning to work and make... (Read More)

If you surveyed your customers, what would they say about your agency and the level of customer service you provide? Customer service is an important part of any business and plays a large role in creating loyal customers. An insurance agent who... (Read More)